Privacy Policy

Effective date: 1 January 2026

1. Information We Collect

We collect information you provide directly, including your name, email address, business name, and payment details when you register or use our services. We also collect usage data such as pages visited, features used, and device information to improve our platform.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services; process transactions; send transactional and promotional communications; respond to your requests; and comply with legal obligations. We do not sell your personal data to third parties.

3. Data Sharing

We may share your information with trusted service providers who assist us in operating our platform (such as payment processors and cloud infrastructure providers), subject to strict confidentiality agreements. We may also disclose your information where required by law or to protect the rights and safety of Padi and its users.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by applicable law.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

6. Security

We implement industry-standard security measures to protect your data from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal data. You may also have the right to object to or restrict certain processing activities. To exercise any of these rights, contact us at support@trypadi.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our team at support@trypadi.com.